to do if your email is not working:
It seems Nine out of Ten times when a customer
has a problem sending or receiving email
it is almost always due to corruption
of their windows operating system or email
software. Please troubleshoot your email
before contacting our tech support as
we do not support configuring email
software included with your computer or
third party software you have purchased.
If you have trouble sending or receiving
email, if you are receiving excessive
long wait periods to get your mail, if
your password or username is getting rejected,
if you experience recurring box pop-ups
on your Outlook Express that is repetitively
requesting a username and password, or
if you experience error messages please
note the following:
Your Cable provider may block Port 25, to prevent outgoing mail Many Cable Internet service providers, in a effort to prevent spam, will block outgoing mail server port 25. This usually causes your mail to sit in your outbox, unable to be sent. Your Cable company will tell you to either use their email account or use your domain provider's Web Mail. Fortunately, our mail server listens on an alternate port, so that you may circumvent the block your Cable provider has imposed.
Remedy: In "Properties" Click "Advanced" tab and change Outgoing mail (SMTP): from the number '25' to read '551', then click Apply or OK. Now test your ability to send mail.
Your Email Software such as Outlook Express
may be corrupted due to problems with
Windows Software. This is the #1 cause
of problems in our experience. Metanet
mail might work while other mailboxes
might not. This is entirely possible.
Remedy: Reinstall Outlook Express.
Caution: Microsoft software and
the Windows operating system is notorious
for bugs, errors, and other problems.
Beware of the fact that a reinstallation
may erase email messages that may be currently
saved on your computer that you might
have if you have previously used outlook
express for other non-Metanet email accounts)
Your Windows operating system may be corrupted.
Remedy: We suggest trying to retreive
mail through Yahoo or Hotmail "Check
Other Mail" feature, or to try retrieving
mail on a different computer system. If
the mail works you will know your computer
is the problem
Your username and password may be incorrect
or incorrectly typed.
Remedy: Please be sure you have
typed your username and password into
your email software correctly. Many times
users mistype the password, or do not
remember that the username and passwords
are "Case SenSiTivE" and have
entered the information incorrectly.
all these methods of troubleshooting still
do not work, then you may enter a trouble